Continuous monitoring
Internet links, network equipment, Wi-Fi access points and recorders report their metrics to our NOC in Douala. Thresholds and trends flag a degrading link before it fails — 24/7 with Gold and Platinum contracts.
VBS NOC · Live monitoring
Every site we deploy reports its metrics to our network operations centre in Douala. Incidents are caught before the client calls.
VBS operations centre · Douala
24/7Monitoring
DLADouala centre
WAN linksWi-Fi APsSwitchesCameras & NVRsUPS unitsVoIP PBXFirewallsSatellite
WAN links, Wi-Fi APs, Switches, Cameras & NVRs, UPS units, VoIP PBX, Firewalls, Satellite
How it works
- 1
Collect
Every router, switch, access point and NVR reports its metrics continuously.
- 2
Detect
Thresholds and trends: a degrading link is spotted before it goes down.
- 3
Alert
The on-call technician is notified and the ticket opens itself in the portal.
- 4
Respond
Remote fix whenever possible, otherwise a technician heads to the site.
Client portal
Uptime, throughput, equipment and tickets in real time — the same dashboard our team uses, right in your browser.
VBS client portal — live preview
DoualaSites monitored
34
Uptime
99.9%
Open alerts
2
Tickets solved this month
47
Aggregate traffic — 24h
● Download● Upload
Event streamLive
- ● Hôtel Akwa Palace · WAN link stable · 82 Mbps ↑
- ● Bonapriso Tower · NVR backup completed
- ● Bonabéri zone · 128 Wi-Fi clients connected
- ● Bali residence · failover satellite → fibre
- ● Yassa warehouse · AP firmware updated
- ● Ndokotti offices · latency 17 ms · loss 0%
Monitored sites
Site
Status
Uptime
Hôtel Akwa Palace — Douala
● Online
100%
Bonapriso Tower — Douala
● Warning
96.2%
Yassa warehouse — Douala
● Online
99.8%
Powered by VBS's own VPS infrastructure — monitoring hosted and run by our teams, with no reliance on a third-party service.
Preventive maintenance
The best incident is the one that never happens
Scheduled visits, firmware updates, failover tests and a monthly report — depending on your contract level.
Managed network services
A VBS NOC contract hands the monitoring, upkeep and repair of your infrastructure to our teams: network, Wi-Fi, video surveillance and telephony, under one responsibility.
Preventive maintenance
Scheduled visits, firmware updates applied in planned windows, failover tests and a weekly backup of router, switch and NVR configurations.
Corrective response
The on-call technician is alerted and the ticket opens in the portal. Remote fix whenever possible, otherwise an on-site visit within the time set by your contract.
Reporting and transparency
A client portal showing equipment status, intervention history and site documents; a monthly report from the Silver contract upwards.
What we monitor
We connect your equipment to the NOC and set the alert thresholds with you. Here is what our team watches every day.
Network & internet
- Fibre and satellite WAN links: throughput, latency, packet loss
- Routers, switches and firewalls
- Failover between the main link and the satellite backup
Wi-Fi
- Status of every Wi-Fi access point
- Number of connected clients
- Access point firmware kept up to date
Video surveillance
- Cameras and NVR recorders
- NVR disk usage, with an early warning before it fills up
- Backup of NVR configurations
Power & telephony
- UPS units protecting your equipment
- IP telephony (VoIP) PBX
- Alerts before a disk, link or licence runs out
Not equipped yet? Installation is handled by our dedicated divisions:Network and Wi-Fi — VBS ConnectVideo surveillance — VBS Secure
Maintenance contracts
Every contract includes NOC monitoring, client portal access and ticket tracking. The level sets response times and the number of preventive visits.
Bronze
30,000 FCFA / month
- Business-hours monitoring
- Response within 48h
- 1 preventive visit / year
- Phone support
Silver
60,000 FCFA / month
- Monitoring 6 days / 7
- Response within 24h
- 2 preventive visits / year
- Monthly report
Most popular
Gold
100,000 FCFA / month
- 24/7 monitoring
- Response within 4h
- 4 preventive visits / year
- Spare parts in stock
Platinum
Custom quote
- Dedicated on-site technician
- Response within 1h
- Backup equipment supplied
- 99.95% contractual SLA
| Detailed comparison | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Response time | 48h | 24h | 4h | 1h |
| NOC monitoring | 8h / 5d | 12h / 6d | 24/7 | 24/7 |
| Preventive visits / year | 1 | 2 | 4 | 12 |
| Spare parts in stock | — | — | Yes | Yes |
| Contractual SLA | — | 99.5% | 99.9% | 99.95% |
Included in every contract
Client portalEquipment status, intervention history, site documents.
Configuration backupsWeekly copy of router, switch and NVR configurations.
Proactive alertsNotified before a disk, link or licence runs out.
Firmware updatesSecurity patches applied in planned maintenance windows.
Remote sites
Hotels, offices, warehouses or isolated sites on satellite links: every connected site reports its metrics to our operations centre in Douala. Remote sites are monitored around the clock, and fixed remotely whenever possible. Otherwise, our teams respond the same day in Douala for emergencies and travel nationwide.
On-call for Gold / Platinum contracts
An emergency on a site under contract?
Call +237 692 569 541 directly — the on-call team answers first.
- Douala· NOC
- Yaoundé
- Kribi
- Edéa
- Limbe
- Buea
- Bafoussam
- Bamenda
- Garoua
- Ngaoundéré
- Maroua
- Bertoua
- Ebolowa
FAQ
What does a VBS network maintenance contract include?
Every contract includes monitoring by our NOC, the client portal, ticket tracking, a weekly backup of router, switch and NVR configurations, proactive alerts and firmware updates in planned windows. The level you choose sets the response time and the number of preventive visits.
How much does a network maintenance contract cost in Cameroon?
Our contracts start at 30,000 FCFA a month (Bronze), then 60,000 FCFA (Silver) and 100,000 FCFA (Gold). The Platinum contract, with a dedicated on-site technician, is priced on quote.
Is the network monitoring really 24/7?
Yes with the Gold and Platinum contracts: 24/7 monitoring and an on-call team that handles emergencies first. The Silver contract covers 12 hours a day, 6 days a week, and the Bronze contract business hours.
Which equipment do you monitor?
Fibre and satellite WAN links, routers, switches and firewalls, Wi-Fi access points, cameras and NVR recorders, UPS units and the IP telephony PBX. We set the alert thresholds with you when your site is connected to the NOC.
Do you monitor sites outside Douala?
Yes. Every connected site, wherever it is in Cameroon, reports its metrics to our Douala centre and is monitored remotely. When an on-site visit is needed, our teams travel nationwide.
What happens when an incident is detected?
The on-call technician is notified and the ticket opens automatically in your portal. We fix it remotely whenever possible, otherwise a technician goes on site within the time set by your contract: from 48 hours with Bronze down to 1 hour with Platinum.
We connect your equipment to the NOC, set the alert thresholds with you and open your portal.